Privacy Policy

Onecom Online Privacy Policy

Your privacy is important to us. This Online Privacy Notice describes what information we collect, how we collect it, and how it is used, disclosed, transferred and stored. It also describes your choices regarding use, access and correction of your personal information. This Online Privacy Notice applies to the information we collect through our websites ("Site"). The use of information collected is limited to providing support to the service for which the Client has engaged Onecom. If you have any questions regarding this Online Privacy Notice you may contact us as indicated in the "Contact Information" section below.

Information We Collect

The types of personal information users of our Site may submit include:

  • contact information (such as name, address, telephone number, email);
  • other personal information found in content that users provide (for example, when signing up to receive emails or other communications from us, in responding to surveys or on line chat sessions, or in completing web-based forms or registering for products and services through our Site); and
  • personal information submitted by job applicants, such as a résumé or C.V., employment and education history, salary information and citizenship information.

Our Site also collects certain information by automated means. This type of information may include device type, operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. We may also record information such as the address of the web page that referred you to our Site and the IP address of the device you use to connect to our Site. We collect this information to analyze trends in the aggregate and administer the site.

In addition, Onecom and its partners may use cookies or similar technologies, which are files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings on your device. We use these technologies to analyze trends, administer the website, track users' movements around the website, and to gather demographic information about our user base as a whole. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service.

Onecom handles information under the direction of its Clients through negotiated contracts, and it has no direct knowledge or relationship of what is included in the data it transports for clients. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please contact the Client that you interact with directly.

How We Use the Information We Collect

We may use the information described above to:

  • offer and provide products and services;
  • send promotional materials or other marketing communications;
  • deliver targeted online advertising;
  • communicate about programs, offers, and surveys;
  • communicate with returning users of our Site and auto-fill web-based forms that returning users have previously completed;
  • respond to inquiries;
  • operate, evaluate, and improve our business (for example, to develop new products and services, to enhance or improve products and services, and to manage communications);
  • comply with applicable legal requirements, relevant industry standards, and our policies.

We may also use the information in other ways for which we provide specific notice at the time of collection.

In addition, we use information collected through automated means for the purposes set forth above, including by (i) customizing users' visits to our Site, (ii) analyzing how users interact with our Site and online advertisements; (iii) delivering targeted advertising and content tailored to our users' interests; and (iv) managing our Site and other aspects of our business.

We will retain personal data we process for as long as needed to provide services to our Client. Onecom will retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Do Not Track

Our services and Site do not respond to your browser's "do-not-track" signals or comparable mechanisms.

Information We Share

We may share personal information with service providers who perform services on our behalf based on our instructions. These companies are authorized to use your personal information only as necessary to provide these services to us.

We may partner with a third party to either display advertising on our Site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this Site and other sites in order to provide you advertising based on your browsing activities and interests. You have the ability to restrict or disable these technologies. More information can be found by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.

We may also use third-party web analytics services on our Site to help us analyze Site performance and how users use the Site. The information collected for this purpose (including your IP address and other information collected by automated means) will be disclosed to or collected directly by the service provider.

In addition, we may disclose information about you (i) if we are required to do so by law or legal process, (ii) to law enforcement authorities or other government entities, and (iii) when we believe disclosure is necessary or appropriate to prevent harm or financial loss, or in connection with an investigation of alleged fraudulent or illegal activity. We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, spin-off, dissolution or liquidation), in which case you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information. We may also disclose your personal information to any other third party with your prior consent.

Social Media

Our website includes social media features and widgets, such as interactive mini-programs that run on our website. These features and widgets may collect your IP address, which webpage you are visiting on our website, and may set cookies to enable the feature and widget to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.

Data Transfers

We collect and maintain personal information within the United States. As needed, we may transfer the personal information we collect about you through the Site to countries other than the country in which the information originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to other countries, we will protect that information as described in this Online Privacy Notice.

How We Protect Personal Information

The security of your personal information is important to us. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once it is received. We maintain administrative, technical, and physical safeguards designed to protect the personal information you provide on the Site against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.

Despite these precautions, no system can be completely secure and there remains a risk that unauthorized access or use, hardware or software failure, human error, or a number of other factors my compromise the security of your information. If you have any questions about the security of your personal information, you can contact us.

We may retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.

Your Rights and Choices

We offer you certain choices in connection with the personal information we collect from you. To update your preferences, ask us to remove your information from our mailing lists, or submit a request, contact us. For any requests related to IP Transit services, please contact us. To the extent provided by the law of the jurisdiction where you live, you may request access to personal information we maintain about you or request that we correct, amend, or delete the information by contacting us as indicated above.

We will respond to these requests within a reasonable timeframe.

Email and Newsletter Preferences

You may sign-up to receive emails, newsletters or other communications from us. If you would like to discontinue receiving this information, you may update your email preferences by using the "Unsubscribe" link found in emails we send to you or by contacting us here.

Updates To Our Online Privacy Notice

We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Information

If you have any questions or comments about this Online Privacy Notice, or if you would like us to update information we have about you or your preferences, please contact us at the following:

Contact us through our site here

or at our mailing address:

Onecom Global Communications LTD
9, Seagrave Road, London, SW6 1RP UK

Effective Date
This Online Privacy Notice is effective as of: May 24, 2018.
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